Consumers willing to pay more to receive their purchases on the same day.

A study by PwC indicates that 40% of Spaniards would pay an extra fee to receive their online purchases on the same day.

When asked about the factors that lead them to buy from one retailer over another, besides price, 29% of consumers mentioned fast deliveries and another 29% mentioned a good return policy.

Free returns are considered by 76% of Spaniards to be one of the most attractive services offered by retailers, and for shoppers over 65, the possibility of choosing delivery times is particularly important.

The study also indicates that consumers are more concerned with the method and speed of delivery than with who actually makes the delivery. 36% of consumers are considering drones as a possible delivery method.

Follow us on sidebar-1